Cancellation Policy

Common Reasons for Cancelling an Order:

There are several reasons you might choose to cancel an order on TrendCompare. Identifying the cause of your cancellation can help guide your decision-making process. Some of the most common reasons include:

Change of Mind: You’ve found something else you prefer or realized you don’t need the item.

Shipping Delays: Unexpected delays in shipping can prompt you to cancel if you need the item urgently.

Incorrect Item Details: Sometimes, the item received may not match the description or expected quality.

Better Price Elsewhere: You may find a better deal for the same item on another platform.

Account Issues: Problems related to payment methods or account access could prevent you from completing your purchase.

To avoid confusion, it’s essential to understand TrendCompare’s cancellation policy. TrendCompare allows customers to cancel an order within a specific timeframe. Typically, you can cancel your order before it is processed. However, once an order is marked as "Processing" or "Shipped," the cancellation option may no longer be available.

It’s best to act quickly if you decide to cancel your order. The general timeline for cancellation is:

Before Payment: If you initiate the cancellation before making the payment, you can simply choose not to complete the order.

Post-Payment but Pre-Processing: If you have already made the payment, you usually have a limited time window, often up to 30 minutes, to cancel the order before it enters processing.

Return the Item After Delivery:

If cancellation is no longer an option, you can consider returning the item once it arrives. TrendCompare has a return policy in place that allows customers to return items within a specific period. Be aware, though, that terms and conditions may apply regarding the return process.

Refund Process for Cancelled Orders

If you successfully cancel your order, you may want to know how the refund process works:

Refund Timing: Generally, refunds can take anywhere from 5 to 14 business days to reflect in your account, depending on the payment method you used.

Original Payment Method: Funds will usually be returned to the original payment method utilized during the transaction. If you used a credit card, the amount credited back could take longer, as it often depends on the bank’s processing times.

Check Your Account: Ensure to monitor your account for updates or any notifications regarding your refund.