Refund Policy

For refunds of returned items, we will process your refund after the items are received and pass quality inspection.  If the items were not returned or the returned items do not pass quality inspection, we may charge your original payment method.

Please note that if the returned item is used, damaged, missing parts/accessories, or was damaged due to improper packaging during return shipping, the refund will be reduced to compensate for the lost value of the item.

Depending on your financial institution, refunds can take 5-14 business days (up to 30 days) to be credited to your original payment account. The original shipping fee and import tax are not refundable if your return is not a result of TrendCompare's fault. The insurance costs, if any, are also non-refundable. The sign on delivery fee, if any, is not refundable if the items have been delivered successfully.

You can choose to accept credits instead of a refund to the original payment method.  Please note that refunds to TrendCompare credits are faster than your original payment method.  

Refunds to TrendCompare credit cannot be reversed once they are processed. TrendCompare credits cannot be redeemed for cash and can only be used for purchases on TrendCompare.