Terms & Conditions

TrendCompare Refund Policy Support Tickets Terms and Conditions Welcome to TrendCompare web and mobile application. You must be age 16 or older to use the Services. We reserve the right to change, modify, add or remove sections of these Terms, at any time, in our sole discretion. You are responsible for checking these Terms for any changes whenever you use the Services. Subject to the terms and conditions of this Agreement, TrendCompare grants you a limited, revocable, non-transferable and non-exclusive access and use the Services for the purpose of personal, non-commercial, shopping for items sold on the Services and not for any commercial use or use on behalf of any third party. Any breach of this Agreement shall result in the immediate revocation of access without notice to you. Except as permitted in the paragraph above, you may not reproduce, distribute, display, sell, lease, transmit, create derivative works from, translate, modify, reverse-engineer, disassemble, decompile or otherwise exploit the Services or any portion of them unless expressly permitted by us in writing. You may not make any commercial use of any of the information provided on the Services or make any use of the Services for the benefit of another business unless explicitly permitted by us in advance. You agree that we may, in our sole discretion and without prior notice, terminate your access to the Services at any time with or without cause. In addition, from time to time, we may restrict access to some or all parts of the Services, including, but not limited to, the ability to upload documents, make payments, or send messages. You shall not upload to, distribute, or otherwise publish through the Services any content, information, or other material that: (a) violates or infringes the copyrights, patents, trademarks, service marks, trade secrets, or other proprietary rights of any person; (b) is libelous, threatening, defamatory, obscene, indecent, pornographic, or could give rise to any civil or criminal liability under local or international law; or (c) includes any bugs, logic bombs, viruses, worms, trap doors, Trojan horses or other code, material or properties which are malicious or technologically harmful. Additionally, you agree not to: use the Services for any unlawful purposes, or in a way that could violate any applicable federal, state, local, or international law or regulation, the rights of SHEIN, or the rights of any third-party; to engage in any conduct that restricts or inhibits anyone’s use or enjoyment of the Services, or which, as determined by us, may harm us or other persons using the Services or expose us or them to liability; use the Services in any manner that could disable, overburden, damage, or impair the Site or App or any other party’s use of the Services; use any robot, spider or other manual or automated device, process, software or means to index or access the Services for any purpose; use the Services to distribute unsolicited promotional or commercial content, or solicit other persons using the Services for commercial purposes; or otherwise attempt to interfere with the proper working of the Service. In order to access some features or services available on the Services, you will have to create a TrendCompare user account, including setting up a password. You may not use another person’s account or password. You are solely responsible for protecting the confidentiality of your User Account and the information you hold for your User Account, including your password, as well as any and all activity that occurs under your User Account. In no event will we be liable for any loss, theft or fraudulent use of your User Account. You agree to immediately notify us of any unauthorised use of your User Account, password, or any other breach or threatened breach of the Site or App’s security. You warrant and confirm that you will only use your own User Account or password in connection with accessing and using the Services. We reserve the right to suspend or terminate your User Account and/or cancel your orders in our discretion, including, without limitation, if we believe that your conduct violates applicable law or is harmful to our interests. If your User Account is discontinued by TrendCompare due to your violation of any portion these Terms or for conduct otherwise deemed inappropriate, then you agree that you will not attempt to re-register with or access the Services through use of a different member name, user account or otherwise. You may terminate your User Account at any time, for any reason, by following any applicable instructions within the Site or App. By creating a User Account with us, you acknowledge that we may send you promotional or marketing emails from time to time. If you do not wish to receive those emails, please use the link provided in those emails to unsubscribe from our email list. Privacy Policy This Privacy Policy explains how your personal information is collected, used, shared, processed, and protected when you access TrendCompare website or mobile app. TrendCompare may change this Policy from time to time, to reflect how we process your data, and if we make changes, we will revise the effective date or last modified date at the top of this Policy. If we make changes that materially affect your privacy rights, we will attempt to provide advanced notice (including via real- or near real-time disclosures) or otherwise via the Site, or by some other means of contact so that you have a reasonable opportunity to review the changes before you continue to use the Site or the Services. Personal information is any information that is relatable to an identifiable person. The definition of personal information (used interchangeably in this Privacy Policy with the term "personal data") depends on where you are located. Personal information does not include data that has been effectively anonymised or aggregated so that it can no longer enable us or others, whether in combination with other information or otherwise, to identify an individual. We collect personal information from various places including online, in-person, and from third parties, such as when shopping on our Site/App, or interacting with us on a third-party site such as a social media platform. We may obtain and combine personal information from different sources, types of technology, and devices. Not all categories of personal information will be collected or received about every individual, depending on how you use or engage with the Services. We generally collect the following categories of personal information from you when you use our Services: Categories of Personal Information Basic Personal Identifiers, such as a name, address, government-issued identifier ((e.g., national identification numbers, driver’s license numbers), email, and phone number Source(s) of information: Manually received directly from you; Basic Personal Identifiers can also be received from third parties, such as people who order products or services on your behalf or for you. Identifiers that are associated with an account will be retained for the life of the account, plus a reasonable period thereafter to satisfy legal obligations (ex: financial reporting, warranty, etc.). Device/Online Identifiers, such as account login information, MAC address, IP address, cookie IDs, mobile ad IDs, and social media information Source(s) of information: Automatically received from you when you interact with the Services Commercial Information associated with an account will be retained for the life of the account, plus a reasonable period thereafter to satisfy legal obligations (ex: financial reporting, warranty, etc.). Network Activity, such as information regarding your browsing activity (such as length of visit, number of page views, and keystroke patterns to identify potential bot activity), click-stream data, locale preferences, your mobile carrier, date and time stamps associated with transactions, and system configuration information. Preferences, Behavior Data, and Inferences associated with an account will be retained for the life of the account, plus a reasonable period thereafter to satisfy legal obligations (ex: financial reporting, warranty, etc.). However, this data may also be anonymized or aggregated and such resulting data may be retained for analytic purposes. Profiles or Enrichment Data from Commercial Data Brokers, such as profiling information regarding influencers and similar persons obtained from commercial data brokers and aggregators to supplement the information we collect, in order to assess partnership opportunities, inform marketing strategies, as well as information that assists us in preventing fraud or other illegal activities. We use your personal information for the purposes described in this Privacy Policy or otherwise disclosed to you, primarily relating to providing products and services to you and improving our Services. The purposes and types of information we process are listed in the chart below and should be understood to include uses of your personal data that are compatible with the purposes listed. To create an account with us, to manage your account, and to provide you with our Services Account Creation – Basic Personal Identifiers and contact information (such as email address and password) to register with our Site or App; Profile data, including your style preference, if you voluntarily choose to provide it for personalization purposes. Basic Personal Identifiers and contact information such as name, phone number, and shipping address, as well as financial information or payment account information, for delivery, returns, refund, sales tax determinations, and payment operations. Commercial Information, such as return and refund details, gift card number, and order history, in our Services, in order to fulfill basic functions, including processing your payment and return requests, and keeping you informed of the order status and shipping logistics. Location data (inferred from your IP address) to tailor your experience in terms of displaying the appropriate local website, language, or user experience. Additional identity information that you provide if you take part in our "college campus ambassador program," such as your school, name, email address, PayPal account, and city, for identity authentication purposes. To provide customer service and support Your communication history with us via various channels, such as email, phone, social media, mail, instant chat, and our customer service platform, to respond to your requests, as well as to keep you updated about your account and the Services. Photographs, customer reviews, and other feedback you upload to our Services in accordance with our Terms and Conditions, to provide product advice and to allow you to voluntarily show other potential customers what items may look like when worn or to relate experiences with sellers on our Services. Basic Personal Identifiers and contact information, such as phone number and email address, for telemarketing and email marketing purposes. Non-directly identifiable device identifiers, operating system information, and cookie information, to direct and measure the effectiveness of the advertising we offer. Data about how you engage with our Services, such as browsing, adding to your shopping cart, saving items, placing an order, and returns) for market research, statistical analysis, and the display of personalized advertising based on your activity on our site and inferred interests. Basic Personal Identifiers and contact information, such as name, email address, and phone number, when you voluntarily enter a competition, market survey, event, or other marketing campaigns organized by us. Basic Personal Identifiers and contact information for third-party service providers to advertise our Services and/or products on our Site (see “Disclosure of Personal Information” below). Device/Online Identifiers and Network Activity for fault analysis, troubleshooting, and system maintenance, as well as setting default options for you, such as language and currency. Preferences, Behavior Data, and Inferences, including collection of your "like" records and votes when prompted as to your preference between two items, used by us to recommend clothing sizes or styles, personalization, or to provide fit prediction services for you. Commercial Information to share within and across our corporate organization for our business administration and improvement needs. Device/Online Identifiers and Network Activity, such as browser type, device information, operating system, and account setting information are processed for fraud prevention and detection and credit risk reduction. Basic Personal Identifiers (ex: log-in data) are used for risk control and fraud reporting. Billing address is processed to verify payment information. To comply with legal or compliance requirements Identity information, such as ID- or passport-related information, for customs clearance purposes. Commercial Information and certain identifying information to handle and resolve legal disputes, for regulatory investigations purposes, and to comply with lawful requests from a competent law enforcement agency or court. We may use your personal information for a new or secondary purpose if disclosed to you prior to you providing us your personal information or which is reasonably necessary to provide the Services or other related products and/or services requested, with your consent or upon your direction. Please note that we may disclose, without restriction, aggregated or anonymized information about the users of our Services, which is information that does not identify any specific individual. We may disclose and share your personal information with the parties as described below. We may share your personal information with our related group companies and, in some cases, other affiliates of our corporate group to provide you with Services, administer our business, provide you with a personalized user experience, or to take actions based on your orders, requests, or preferences. When you order products from a third-party seller on our Services and the seller will ship the products to you directly, we may share your Basic Personal Identifiers (name, address, and telephone number) with them so that they may fulfill your order and provide your personal data to a shipping logistics provider in order to perform the contract and ship the products to you. We may provide access to or share your personal information with the following types of third-party service providers as set out in the table below: Website hosting services (including cloud storage), mobile app or software optimization services, customer relationship management software, email service providers, or system maintenance services. Third-party payment processing services. Marketing and advertising services Assistance in reaching potential new customers across multiple communications channels or sharing with affiliated companies that promote our products on their websites Provision of logistics, warehousing, and distribution services, return and exchange services, and order status notification services for your purchased items. Customer service provider Assistance with customer services and support. Fraud prevention and information security service provider Identity verification, fraud prevention, or credit risk reduction services to protect our Site/App and our business. Other Service providers selected by you Other third parties, such as size recommendations and fit prediction services providers if you have chosen to help us provide you with product recommendations. All the above categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties, excluding aggregators and providers of the text message services. We strive to ensure that our third-party service providers can only use your data for the purposes for which it was provided to them and to the extent necessary for such purposes, in accordance with our written instructions. For this purpose, third-party service providers are required to execute data protection agreements, limiting the purposes for which they can process TrendCompare customer data and requiring them to implement reasonable and appropriate security measures to protect data. To Maintain Legal and Regulatory Compliance . We have the right to disclose your personal information as required by law, or when we believe that disclosure is necessary to protect our rights and/or comply with a judicial proceeding, court order, request from a regulator or any other legal process served on us. We also may disclose your information where we reasonably believe that the disclosure is necessary to enforce our agreements or policies, or if we believe that disclosure will help us protect the rights, property, or safety of TrendCompare or our customers. We may disclose your personal information for any purpose with your consent. We may disclose personal information—including account information, Wallet balance or points information—to a buyer, prospective buyer, corporate affiliate, or other successors in the event of a merger, divestiture, restructuring, reorganization, dissolution, or sale or transfer of some or all of our assets, whether as a going concern or as part of bankruptcy, liquidation, or similar proceeding in which personal information held by us about our Services users is among the assets transferred. You acknowledge and agree to our assignment or transfer of rights to your personal information. Please note that we may disclose, without restriction, aggregated or anonymized information about the users of our Services, which is information that does not identify any specific individual. We may use cookies, tags, web pixels, and similar technologies to automatically collect information through our Services. Cookies or tags are bits of code that allow our technology partners to collect information that usually does not directly identify you. Information within this section describes our use of cookies and your ability to control the use of cookies for advertising-related purposes.. Cookies are small web files that a site or its provider transfers to your device’s hard drive through your web browser that enables the Site’s or provider’s system to recognize your browser and remember certain information. In many cases, cookies are necessary for your web browser to interact with the Services, such as maintaining your logged-in session, storing items in your shopping cart, and providing fraud detection and security tools to protect your data. Generally, we use first-party and third-party cookies for the following purposes: to make our Services function properly; to provide a secure browsing experience during your use of our Services; to collect passive information about your use of our Services; to measure how you interact with our marketing campaigns; to help us improve our Services; and to remember your preferences for your convenience. These cookies are essential because they enable you to use our Services. For example, strictly necessary cookies allow you to access secure areas on our Services. Without these cookies, some services cannot be provided. These cookies do not gather information about you for marketing purposes. This category of cookies is essential for our Services to work, and they cannot be disabled. We use functional cookies to remember your choices so we can tailor our Services to provide you with enhanced features and personalized content. For example, these cookies can be used to remember your name or preferences on our Services. We do not use functional cookies to target you with online marketing. While these cookies can be disabled, this may result in less functionality during your use of our Services. Performance or Analytics Cookies. These cookies collect passive information about how you use our Services, including webpages you visit and links you click. We use the information collected by such cookies to improve and optimize our Services. We do not use these cookies to target you with online marketing. You can disable these cookies as described below. Advertising or Targeting Cookies.These cookies are used to make advertising messages more relevant to you. They perform functions like preventing the same ad from continuously reappearing, ensuring that ads are properly displayed for advertisers, and in some cases selecting advertisements that are based on your interests. Our third-party advertising partners may use these cookies to identify your interests and deliver relevant advertising on other sites. You may disable the use of these cookies as set forth below. Your browser may provide you with the option to refuse some or all browser cookies. You may also be able to delete cookies from your browser. You can exercise your preferences in relation to cookies on our Services by taking the steps outlined below. First-Party Cookies. You can use your browser to enable, disable or delete cookies. To do this, follow the instructions provided by your browser (usually located within the "Help", "Tools" or "Edit" settings). Please note, if you set your browser to disable cookies, you may not be able to access secure areas of the Services.. We do not control third parties’ collection or use of your information to serve interest-based advertising. However, these third parties may provide you with ways to choose not to have your information collected or used in this way. In addition, most web browsers provide help pages relating to setting cookie preferences. We may use third-party service providers to analyze the use of our Services or serve interest-based advertisements on their platforms. Google Analytics Opt-out Browser Add-on provides visitors with the ability to prevent their data from being collected and used by Google Analytics. We maintain reasonable physical, electronic, and procedural safeguards designed to guard your personal data from unauthorized processing, use or disclosure. Our security measures include industry-standard physical, technical, and administrative measures to prevent unauthorized access to or disclosure of your information. We also require our service providers to provide privacy and security controls to protect data shared with them in order to perform services. The Internet is not an absolutely secure environment, and we cannot guarantee that your personal data will be secure. We therefore strongly recommend that you use a unique, complex password to help us ensure the security of your account. We also strongly recommend that you do not share your password with others or re-use passwords on our Services that you use on other sites or apps, as doing so increases the likelihood of your being the victim of a credential stuffing attack or other malicious cyber behavior. Children’s Data - If a minor has provided us with personal information without parental or guardian consent, the parent or guardian should contact us immediately to remove the relevant personal information and unsubscribe the minor. As described further in our Terms and Conditions , please do not upload photographs showing other people, in particular if they are minors. Refund Policy For refunds of returned items, we will process your refund after the items are received and pass quality inspection. If the items were not returned or the returned items do not pass quality inspection, we may charge your original payment method. Please note that if the returned item is used, damaged, missing parts/accessories, or was damaged due to improper packaging during return shipping, the refund will be reduced to compensate for the lost value of the item. Depending on your financial institution, refunds can take 5-14 business days (up to 30 days) to be credited to your original payment account. The original shipping fee and import tax are not refundable if your return is not a result of TrendCompare's fault. The insurance costs, if any, are also non-refundable. The sign on delivery fee, if any, is not refundable if the items have been delivered successfully. You can choose to accept credits instead of a refund to the original payment method. Please note that refunds to TrendCompare credits are faster than your original payment method. Refunds to TrendCompare credit cannot be reversed once they are processed. TrendCompare credits cannot be redeemed for cash and can only be used for purchases on TrendCompare. Cancellation Policy Common Reasons for Cancelling an Order: There are several reasons you might choose to cancel an order on TrendCompare. Identifying the cause of your cancellation can help guide your decision-making process. Some of the most common reasons include: Change of Mind: You’ve found something else you prefer or realized you don’t need the item. Shipping Delays: Unexpected delays in shipping can prompt you to cancel if you need the item urgently. Incorrect Item Details: Sometimes, the item received may not match the description or expected quality. Better Price Elsewhere: You may find a better deal for the same item on another platform. Account Issues: Problems related to payment methods or account access could prevent you from completing your purchase. To avoid confusion, it’s essential to understand TrendCompare’s cancellation policy. TrendCompare allows customers to cancel an order within a specific timeframe. Typically, you can cancel your order before it is processed. However, once an order is marked as "Processing" or "Shipped," the cancellation option may no longer be available. It’s best to act quickly if you decide to cancel your order. The general timeline for cancellation is: Before Payment: If you initiate the cancellation before making the payment, you can simply choose not to complete the order. Post-Payment but Pre-Processing: If you have already made the payment, you usually have a limited time window, often up to 30 minutes, to cancel the order before it enters processing. Return the Item After Delivery: If cancellation is no longer an option, you can consider returning the item once it arrives. TrendCompare has a return policy in place that allows customers to return items within a specific period. Be aware, though, that terms and conditions may apply regarding the return process. Refund Process for Cancelled Orders If you successfully cancel your order, you may want to know how the refund process works: Refund Timing: Generally, refunds can take anywhere from 5 to 14 business days to reflect in your account, depending on the payment method you used. Original Payment Method: Funds will usually be returned to the original payment method utilized during the transaction. If you used a credit card, the amount credited back could take longer, as it often depends on the bank’s processing times. Check Your Account: Ensure to monitor your account for updates or any notifications regarding your refund. FAQ We will add later About Us TrendCompare is an Australian online marketplace. We will provide more details about company ABN and ACN